Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

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The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience by Pitney Bowes Group 1 Software June 2008 - (Free Research) Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Avoiding Data Integration Pitfalls by Pitney Bowes Group 1 Software May 2008 - (Free Research) In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The 2007 ERP in Manufacturing Benchmark Report by Epicor Software Corporation. May 2008 - (Free Research) This report aims to serve as a roadmap to those in the manufacturing community who desire to reduce costs, improve accuracy of inventory schedules, and develop customer responsiveness through successful ERP implementations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Product Management - Product Usability & Its Impact on Revenue by ZIGZAG Marketing, Inc. July 2008 - (Free Research) The holy grail of product usability is attained when your product offers such a compelling experience users feel obligated to recommend it to others, it works wonders on your top line. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Prerecorded Webinar: Modernizing System i and AS/400 Applications by CodeGear. June 2008 - (Free Research) Tune in for a demonstration on how to modernize System i and AS/400 applications by creating interactive web and Windows front ends using Delphi/400 and Delphi/400 for PHP. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Construction and Distribution Divisions Successfully Managed with One Solution by Microsoft Dynamics. June 2008 - (Free Research) See how one company centralized the business processes of formerly disconnected construction and distribution divisions, helping to enhance customer service quality. (CASE STUDY) GO TO CASE STUDY

How to Accelerate Time to Market of AJAX and Flash-based Applications by Keynote Systems February 2008 - (Free Research) This Webcast explores the steps necessary to delivery a positive and rich user experience utilizing AJAX and Flash-based applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Rapid E-Learning: Maturing Technology Brings Balance and Possibilities by Adobe Systems, Inc. March 2008 - (Free Research) Rapid e-learning tools have become more robust and are no longer considered a simplified tool for small to medium sized businesses. Learn how rapid e-learning can make a significant contribution to the training efforts in your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Supply Chain Collaboration Services: Supply Chain Assessment and Implementation by Bristlecone April 2008 - (Free Research) Explore a service deployment methodology that enables rapid assessment of your supply chain environment or a fast implementation of your supply chain system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits, Challenges and Varieties of Supplier Collaboration by Bristlecone April 2008 - (Free Research) Learn the challenges, benefits and varieties of supplier collaboration. Eliminate inefficiencies in your supply chain by synchronizing the information flow with suppliers and customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Supply Chain Opportunity Assessment for Processes and Performance by Bristlecone April 2008 - (Free Research) Explore a comprehensive framework for assessing supply chain processes and performance to discover issues and identify improvement opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The One-to-One Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey by Infor. March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor. March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices – Defining IT Success Through the Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog according to ITIL best practices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Products and Services: ERP for Importers, Manufacturers and Distributors by Xperia June 2008 - (Free Research) Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices to Ensure High Performing Web 2.0 Applications by Keynote Systems March 2008 - (Free Research) Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems February 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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