TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		10 Ways to Improve B2B Email Deliverability and Effectiveness by Vtrenz, Inc. Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased more... >> Discover more offerings from Vtrenz, Inc.
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

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Customer Relationship Management (CRM) | Marketing Management | Customer Experience Management (CEM) | Sales Management | Customer Service (General) | Sales Force Automation (SFA) | Customer Information Management/ Customer Databases | Customer Data Integration | Enterprise Resource Planning (ERP) | Business Intelligence Solutions

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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company) November 30, 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: Web 2.0 in Action! How SAP is Leveraging Web 2.0 in CRM to Improve Customer Experience by SAP America, Inc. July 2008 - (Free Research) Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Jumpstarting BI in the midmarket by Cognos Incorporated August 2008 - (Free Research) This Webcast will examine those tools and explore the myriad of BI options available to CIOs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience. by SAP America, Inc. June 2008 - (Free Research) This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take Sales to the Next Level with Information OnDemand by Business Objects May 2008 - (Free Research) Read this white paper to learn how to gain a better understanding of sales opportunities and make faster, better-informed decisions on how to respond to new market opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TechExcel DevTrack / Perforce Integration -- Integrate Two Essential Development Tools by TechExcel, Inc. (E-mail this company) April 2006 - (Free Research) This paper will give a brief overview of both DevTrack and Perforce followed by an in-depth description of how to integrate the two systems. While no prior software usage experience is necessary, it is assumed the reader has a basic understanding of what issue-tracking software and SCM tools are. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Agility as Growth Enabler: How Can Midsize Firms Manage Change in an Increasingly Demanding World? by SAP America, Inc. August 2008 - (Free Research) Your company’s ability to meet changing customer requirements and drive revenue growth in a continually changing environment is essential. This whitepaper examines the related issues of growth and flexibility from a number of perspectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Customer Value: Innovative Approaches to Maintain Competitive Success by SAP America, Inc. February 2008 - (Free Research) Delivering customer value requires continuing attention and focus if a company is to prosper into the next generation. Learn three essential steps from IDC that companies need to take to sharpen the value proposition they offer to their customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Reasons to Get Your Support Software as a Service by Parature Inc. May 2008 - (Free Research) Explore the top 10 reasons you should get your software as a service. Learn how you can leverage key application, accelerate ROI and achieve global availability with an on-demand model. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Key Considerations When Mobilizing Small or Medium Sized Business by BlackBerry March 2008 - (Free Research) Download this white paper to learn about the key issues that small and medium-sized companies need to consider when evaluating a wireless solution, discover ways in which the BlackBerry solution can maximize business and ROI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ross Enterprise ERP - Enterprise Resource Planning by CDC Software - Ross Enterprise Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers. If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

CRM Your Salespeople Will Love by Oracle Corporation. August 2008 - (Free Research) CRM can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Extraprise CRM Support Survey Report by Extraprise Group, Inc. August 2008 - (Free Research) This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Emerging Media Series: How Blogs & Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc February 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating Enterprise Application ROI by OnDemand Software. April 2008 - (Free Research) This white paper identifies the most important capabilities of an effective enterprise application training platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by Cisco Systems, Inc February 2008 - (Free Research) A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Serena Mariner On Demand 2008 by SERENA Software, Inc March 2008 - (Free Research) Serena Mariner is a highly functional on demand Project Portfolio Management Solution. It brings total visibility to your projects, people, and costs, enabling you to more effectively plan, manage and deliver a greater return on your business activities. (DEMO) VIEW ABSTRACT | GO TO DEMO

Commerzbank: Managing Credit Risk and Increasing Operational Efficiency by EMC Corporation. June 2008 - (Free Research) For Commerzbank streamlining the corporate credit lines to corporations and institutions, streamlining the corporate credit lending process to reduce paper and drive down costs had become a top priority. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) This document covers all the bases with CRM in the service provider environment, the pitfalls if you don't and the benefits when you do. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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