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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc. June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing Availability and Improving Performance of Your WebSphere Infrastructure by CA Technologies. November 2008 - (Free Research) Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IT Benefits of an Integrated Solution by Centennial-Software July 2008 - (Free Research) View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Achieve Workforce Continuity and Keep Your Business Running – No Matter What by Citrix November 2011 - (Free Research) Unplanned business disruptions come at a high cost.  In an emergency situation, desktop virtualization enables displaced workers to continue working from home, on any device – a tablet, a rented laptop, an old PC or a device they just purchased. Discover why desktop virtualization is a vital element of business continuity planning. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Magic Quadrant Identifies Leaders in WAN Optimization by Silver Peak February 2012 - (Free Research) Your IT organization needs WAN optimization that can be deployed anywhere, on any platform, and for the lowest cost. See how the new Gartner Magic Quadrant for WAN Optimization Controllers can help. (PRODUCT REVIEW) VIEW ABSTRACT | GO TO

The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com January 2012 - (Free Research) Download the Open Group Service Integration Maturity Model (OSIMM). (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Qos: What Is It? Why Do We Need It? by Global Knowledge December 2008 - (Free Research) QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to tackle trust and co-operation by ComputerWeekly.com November 2010 - (Free Research) It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Gartner: Five Roles for Government in Cloud Computing by ComputerWeekly.com August 2010 - (Free Research) As a consequence of tightening budgets and increasing uncertainties, government organizations are looking at how to leverage cloud computing as a model to ensure greater flexibility, lower costs, more-rapid provisioning and greater focus on areas that are more domain-specific. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Prime LAN Management Solution (LMS) 4.1: Overview of exciting new features that simplify the management of Borderless Networks by Cisco Systems, Inc. January 2012 - (Free Research) Discover a solution to help you achieve simple and efficient management across your architectures, networks, and services. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Reduce Application Lifecycle Management Costs with VMware ThinApp by VMware, Inc. February 2012 - (Free Research) View this webcast to learn how you can identify at least three areas of savings in the application lifecycle and adopt application virtualization with VMware ThinApp without impacting existing infrastructure for additional cost savings. In addition, learn how to quantify potential savings with total cost of ownership (TCO) calculators. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

What Value can Immidio Offer by Immidio January 2012 - (Free Research) This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc. March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The global state of the project management office by ComputerWeekly.com May 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. (IT BRIEFING) VIEW ABSTRACT | GO TO

SAP Supports Applications on VMware Platform: An Industry Milestone by VMware, Inc. October 2008 - (Free Research) The partnership with SAP gives VMware the opportunity to address an additional large segment of the enterprise market, and enables SAP to sell its products on the industry-leading virtualization platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Security strategy essential to keep ahead of rapidly changing threats by ComputerWeekly.com January 2011 - (Free Research) This 12-page Buyer’s Guide to Security aims to help CIOs and senior IT professionals decide when to rely on what is provided by infrastructure suppliers and when to turn to IT specialists. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The global state of the PMO: The IT perspective by ComputerWeekly.com May 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. (IT BRIEFING) VIEW ABSTRACT | GO TO

Looking to the Cloud for an Effective Supply Chain by Plex Systems July 2010 - (Free Research) The manufacturing enterprise is driven by tight profit margins; a tough economy; escalating energy, material, labor, and operations costs. This paper describes the next wave of supply chain solutions. Read on to learn how technology plays a key role in a company’s ability to build and manage an effective supply chain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. (IT BRIEFING) VIEW ABSTRACT | GO TO

CW+: Quocirca report: Predictive service excellence for printers by ComputerWeekly.com September 2010 - (Free Research) Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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