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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc. June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IT Benefits of an Integrated Solution by Centennial-Software July 2008 - (Free Research) View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc. March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What Value can Immidio Offer by Immidio January 2012 - (Free Research) This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LinkedIn Connects with DocuSign for Salesforce by DocuSign, Inc. January 2012 - (Free Research) Read this brief case study of LinkedIn's implementation of DocuSign and Salesforce to speed up sales deals and receive completed contracts quicker. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cisco Prime LAN Management Solution (LMS) 4.1: Overview of exciting new features that simplify the management of Borderless Networks by Cisco Systems, Inc. January 2012 - (Free Research) Discover a solution to help you achieve simple and efficient management across your architectures, networks, and services. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Best Practices in Performance Measurement and Reporting: Understanding the Global Investment Performance Standards® by Advent Software, Inc April 2010 - (Free Research) Whether you are just starting a compliance program or need to fine-tune your existing process, this document will help you understand the steps involved in becoming GIPS compliant. It is not a substitute for the Standards themselves. It is designed to help you understand the value of compliance, what’s needed to achieve it, pitfalls to avoid. (WHITE PAPER) GO TO WHITE PAPER

From the Shop Floor to the Front Office: Taking a Fresh Look at Manufacturing ERP Options by IQMS April 2011 - (Free Research) Selecting a supplier for manufacturing ERP solutions is more important than ever before, due to the increasingly complex set of business processes involved.  Manufacturers now require the ability to share data in real time across all functional areas touching the manufacturing process. This paper takes a fresh look at manufacturing ERP options. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner: Five Roles for Government in Cloud Computing by ComputerWeekly.com August 2010 - (Free Research) As a consequence of tightening budgets and increasing uncertainties, government organizations are looking at how to leverage cloud computing as a model to ensure greater flexibility, lower costs, more-rapid provisioning and greater focus on areas that are more domain-specific. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Alleviate SQL Server Storage Problems by Dell, Inc. April 2011 - (Free Research) This white paper takes a look at how Dell EqualLogic XVS can be implemented to help solve some of the storage problems associated with the adoption of SQL Server. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security strategy essential to keep ahead of rapidly changing threats by ComputerWeekly.com January 2011 - (Free Research) This 12-page Buyer’s Guide to Security aims to help CIOs and senior IT professionals decide when to rely on what is provided by infrastructure suppliers and when to turn to IT specialists. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Compellent Storage Center SAN & Vmware View 1,000 Desktop Reference Architecture by Dell Compellent August 2011 - (Free Research) An efficient storage solution is integral to a successful VDI implementation. With a Fluid Data architecture and integrated software features such as Automated Tiered Storage, Thin Provisioning, Continuous Snapshots and Remote Replication, the Dell Compellent Storage Center SAN proves to be a highly effective storage option for VMware View. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly 24 January 2012: Has Microsoft succeeded with Trustworthy Computing? by ComputerWeekly.com January 2012 - (Free Research) In this week’s Computer Weekly, we mark the 10th anniversary of Microsoft’s Bill Gates announcing the Trustworthy Computing initiative, and ask if it has made IT more secure. We look at what Oracle’s latest developments mean for its software users running rivals’ servers, and conclude our Buyer’s Guide to IT consumerisation. Download the issue now. (EZINE) VIEW ABSTRACT | GO TO

Software Licensing and Subscription by ComputerWeekly.com August 2011 - (Free Research) This research from Freeform Dynamics, based on a survey of end users,  identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

How to Deliver Modern Apps Faster by Hewlett-Packard Company November 2011 - (Free Research) Read this white paper to learn how to automate and better manage the planning, testing and decision-making activities required for the application delivery lifecycle in order to release better-quality applications in less time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Value of Virtualization by Global Knowledge February 2009 - (Free Research) Virtualization offers multiple ways to save money including hardware purchase, power and cooling costs over time and staff time needed when providing a test and analysis environment to name a few. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bridging the Gap: Business & Personal by BlackBerry September 2011 - (Free Research) Many organizations struggle to maintain a controlled and secure environment while meeting the ever-growing needs and demands of users. This webcast will discuss the challenges of mobile computing, and the deployment options and strategies available with BlackBerry devices and software. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Tiered Storage Takes Center Stage (Horison) by Oracle Corporation December 2010 - (Free Research) This paper describes how tiered storage, as a storage initiative, has been proven to significantly reduce acquisition and operating costs for medium and large scale storage enterprises. Read this paper to learn more about how tiered storage is taking center stage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to manage a mobile phone fleet by ComputerWeekly.com November 2010 - (Free Research) The expectations, working methods and tools used by employees in all organisations have changed as a result of advances in communications technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

D2D2T Backup Architectures and the Impact of Data De-duplication by Quantum Corporation May 2008 - (Free Research) This paper examines the impact of de-duplication in a disk-to-disk-to-tape (D2D2T) backup and recovery environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Big Data Using Sybase IQ VLDB Option by Sybase, Inc. December 2011 - (Free Research) This brief white paper outlines information lifecycle management (ILM), a set of strategies for managing the growth, storage and retrieval of information over its useful life. Its goal is to ensure that frequently accessed data is returned as fast as possible, while controlling storage costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge May 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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