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Achieving Service Excellence Across The Enterprise by Numara Software
February 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
SOFTWARE TESTING: New software testing technologies bring new challenges by SearchSoftwareQuality.com
March 2009 - (Free Research) This first issue of SearchSoftwareQuality.com's Software Testing E-zine covers two new technology areas - virtualization and rich Internet applications (RIAs) - that are changing software testing approaches and presenting new challenges.
Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation
September 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
Information Security Magazine - September 2009: Readers’ Choice Awards by Information Security Magazine
September 2009 - (Free Research) This issue of Security Information Magazine features the 2009 Readers’ Choice Awards. For the fourth consecutive year, our readers voted to determine the best security products. A record 1,721 voters participated this year, rating products in 17 different categories. There’s also a great article on the facts and myths about encryption and more.
100% Electronic AR Invoicing with SAP® Solutions by Esker Inc.
October 2009 - (Free Research) This paper examines solutions, both traditional software and Software as a Service models, with a proven track record in helping companies make the transition to 100% electronic AR invoicing.
Sun HPC Virtual Tradeshow by Sun Microsystems, Inc.
September 2009 - (Free Research) Performance Computing (HPC) is business ready. HPC can give your organization a competitive advantage through shorter development cycles, better decision making and lower costs. Download this webcast to discuss new technologies, accomplishments, and collaborations in HPC, networking, storage, software, and data management.
Four Starting Points for Effective Project and Portfolio Management by Hewlett-Packard Company
August 2008 - (Free Research) Many IT project management initiatives often miss goals, exceed budgets and fail to deliver benefits. Read this paper to learn how optimizing project management can help organizations transition from managing IT projects to managing business outcomes.
The Full Price Tag of Your Email Environment by Iron Mountain Digital
September 2009 - (Free Research) Understanding how much your current email system costs, and how that all adds up, is the key to making changes and to providing a better service for your users. This paper will list and discuss what your email infrastructure is really costing you.
Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment by CDC Global Services - Catalyst
September 2009 - (Free Research) This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.
Improving Intercompany Reconciliation For A Faster Close: Driving Financial Excellence by SAP America Inc
June 2009 - (Free Research) What's arguably the single greatest barrier to the fast close has remained constant - the completion of the intercompany reconciliation process. This paper examines the issues behind intercompany reconciliation and outlines how companies can make impressive progress when they employ software solutions such as those from SAP Business Objects
Implementing a Data Quality Strategy by DataFlux Corporation
January 2009 - (Free Research) In this program Gartner Research Vice President Ted Fredman and DataFlux President and CEO Tony Fisher discuss the data quality issues facing business today as well as the solutions that can solve these problems.
Why "Free" Patch Management Tools Could Cost You More by Lumension
November 2008 - (Free Research) While "free" tools appear to be an enticing solution for patch management, looking deeper into the needs of the organization leads to selection of a more complete patch management solution which results in reduced long-term risk and optimized operating expense.
Lumension Vulnerability Scanner Offer by Lumension
March 2009 - (Free Research) This network-based scanning utility provides comprehensive visibility into the IT environment through in-depth scans and the automated discovery of all assets, both managed and unmanaged. Scan up to 25 nodes.
Infor Permission-based Marketing Campaigns by Infor CRM
July 2009 - (Free Research) Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.
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