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Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com December 20, 2011 - (Free Research) In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Computer Weekly 15 November 2011: Read this week's issue of the UK's leading technology publication, with all the latest news, analysis and opinion for IT managers by ComputerWeekly.com November 11, 2011 - (Free Research) In this week's Computer Weekly, we hear from Visa Europe CIO Steve Chambers on the technology behind the credit card transactions that retailers rely on. We examine the challenges facing the government's G-Cloud project; and we ask how Microsoft will cope when customers no longer want to purchase software licences. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

IBM SOA Appliances Redefining the Boundaries of Middleware by IBM November 01, 2007 - (Free Research) This white paper details how SOA deployments can be enhanced by SOA appliances which fully support XML and Web Services-based initiatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 26, 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Recover lost online revenue with customer experience management by Tealeaf November 04, 2010 - (Free Research) In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical by IBM November 17, 2011 - (Free Research) As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Retail IT - A Computer Weekly Buyer's Guide by ComputerWeekly.com March 24, 2011 - (Free Research) Competition has never been so strong and retail organisations are finding they cannot afford to stand still. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cross-Channel Commerce: A Consumer Research Study by Oracle Corporation April 25, 2011 - (Free Research) The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Brief Smarter Commerce is redefining value chain visibility by IBM November 17, 2011 - (Free Research) Putting the customer at the center of your operations is not a new idea, but truly operationalizing this strategy can be challenging. Read this paper to find out how to improve collaboration and visibility for your customers and partners and deliver consistent and predictable outcomes by synchronizing your entire value chain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fuse IDE for Ease-of-use with Apache Camel by FuseSource December 02, 2011 - (Free Research) In this video, FuseSource engineer Claus Ibsen introduces Apache Camel, a lightweight integration framework that can help you go from enterprise integration patterns (EIPs) to production. Hear why popular open source projects and multple enterprise service bus (ESB) servers include Apache Camel in their distributions. (VIDEO) VIEW ABSTRACT | GO TO

Service. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Exchange Server 2010 - Migration considerations and best practices by Dell, Inc. and Intel November 12, 2010 - (Free Research) This expert e-guide explains top issues to watch for during your Exchange Server 2010 migration, including edge transport issues and issues managing distribution groups, plus learn why client access server coexistence may not be that terrible, though the disappearance of single instance storage should be cause for concern. (EGUIDE) VIEW ABSTRACT | GO TO

How to tackle trust and co-operation by ComputerWeekly.com November 10, 2010 - (Free Research) It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Scan and Go - Transport Ticketing on the Mobile by ComputerWeekly.com January 14, 2011 - (Free Research) This Whitepaper focuses on transport mobile ticketing. The full end-to-end mobile commerce transaction involves the purchase, storage and redemption of tickets on the mobile device. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Effectiveness of Live Chat: A Research Study by LogMeIn, Inc. February 01, 2012 - (Free Research) Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IPV6 Transition – Why the rush ? by ComputerWeekly.com December 01, 2011 - (Free Research) This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Becoming Customer Driven - Enabling Distributed B2B Order Management by IBM January 30, 2012 - (Free Research) This brief white paper focuses on the unique order management of B2B commerce, outlining the requirements for distributed order management as a new business requirement and sharing the experiences of Dal-Tile as they implement an end-to-end distributed order management solution from IBM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting January 12, 2012 - (Free Research) Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives. (EGUIDE) VIEW ABSTRACT | GO TO

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Personal vs. Strategic E-mail Archiving with Exchange 2010 by CommVault Systems, Inc. July 13, 2011 - (Free Research) Individuals and organizations often want to retain as much e-mail as possible. Reasons range from convenience to compliance to organizational policy. Some are also the result of court action and legal hold orders. The most common is the individual’s own requirement to keep e-mail as long as possible in a readily accessible log for collaboration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly 24 January 2012: Has Microsoft succeeded with Trustworthy Computing? by ComputerWeekly.com January 24, 2012 - (Free Research) In this week’s Computer Weekly, we mark the 10th anniversary of Microsoft’s Bill Gates announcing the Trustworthy Computing initiative, and ask if it has made IT more secure. We look at what Oracle’s latest developments mean for its software users running rivals’ servers, and conclude our Buyer’s Guide to IT consumerisation. Download the issue now. (EZINE) VIEW ABSTRACT | GO TO

Exchange Insider E-zine: Purchasing Considerations for Exchange 2010 by Dell, Inc. and Intel December 13, 2011 - (Free Research) In this issue of the Exchange Insider e-zine, discover why now is the best time to migrate to Exchange 2010 if you haven't already made the move. Plus, find out about hardware requirements and storage considerations to keep in mind as you make the transition. (EZINE) VIEW ABSTRACT | GO TO

Special report on Dell by ComputerWeekly.com February 16, 2011 - (Free Research) It was the company that came from nowhere to revolutionise an entire industry. Dell, originally a provider of desktop PCs, was instrumental in changing the way that the IT business worked. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leading Automotive Supplier Accelerates Lean Operations with EnterpriseIQ by IQMS January 06, 2011 - (Free Research) Nissen Chemitec America has utilized several different systems to manage enterprise operations but these systems weren’t designed to meet the specific needs of automotive injection molding suppliers. Nissen selected EnterpriseIQ because it meets manufacturing-specific functionality and automotive industry requirements in a single-database system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Chapter 3: Enterprise-Class Tape Library Purchase Considerations by Quantum Corporation February 09, 2010 - (Free Research) Now that you've reviewed the essential issues involved in any backup acquisition, this guide focuses on the specific considerations of enterprise-class tape libraries. You'll also find a series of specifications to help make on-the-spot product comparisons between vendors like Quantum Corp., Hewlett-Packard Corp., IBM, SpectraLogic Corp., and more. (EGUIDE) VIEW ABSTRACT | GO TO

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