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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
Scan and Go - Transport Ticketing on the Mobile by ComputerWeekly.com
January 14, 2011 - (Free Research) This Whitepaper focuses on transport mobile ticketing. The full end-to-end mobile commerce transaction involves the purchase, storage and redemption of tickets on the mobile device.
Slash Your Bill Cycle, Improve Your Cash Flow by Autotask Corporation
December 10, 2010 - (Free Research) “Before Autotask, we were spending way too much time billing and invoicing. Now an invoice goes out half an hour after the work was completed.” Richard Fitzgerald, President of 2GEN Pty LTD
Mobile coupon technology by ComputerWeekly.com
November 11, 2010 - (Free Research) Juniper Research defines a mobile coupon as “a coupon sent to and stored on a mobile phone that can be exchanged for a rebate, a financial discount etc. at a retailer or merchant when the consumer purchases a product.”
Troubleshooting Slow Networks with Wireshark by Global Knowledge
May 13, 2009 - (Free Research) In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies.
Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
The NFC Retail Opportunity by ComputerWeekly.com
May 30, 2012 - (Free Research) This exclusive report for Computer Weekly readers by Juniper Research, offers a comprehensive briefing for senior IT professionals on the opportunities for NFC mobile payment technology, markets and trends.
Active Administrator™, Version 5.6.1 by ScriptLogic Corporation
December 29, 2010 - (Free Research) Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights.
Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.
Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.
Fast Track ERP Implementation: Advice from the Field by IFS
June 19, 2009 - (Free Research) ERP implementations don't have to take months or years. This white paper discusses how Colfax Corp. implemented IFS Applications in as little as nine weeks. It presents a case study of Colfax's complex but rapid rollout, and offers fast tracking tips from Colfax Business Analyst Jay Michael.
Driving Business Agility with a Converged Infrastructure
by HP & Intel
November 11, 2011 - (Free Research) For your IT organization to keep pace with the business, you need a new, faster approach to infrastructure deployment—an approach that increases agility and accelerates time to application value. That’s HP Converged Systems.
Application performance and testing with Agile by Hewlett-Packard Company
May 25, 2012 - (Free Research) This expert e-guide will help you formulate an application performance management strategy. Read this now and learn about certain techniques that can help your agile development team prevent potential problems before deploying apps. Discover why communication is an essential component to preventing problems, as well as three testing models.
Best Practices for Application Release Management by SERENA Software, Inc.
April 03, 2012 - (Free Research) Read this paper to learn how to clear out the backlog of new and modified applications that development teams are racing to create—and streamline release processes- so you can promptly release application enhancements and immediately leverage them.
Agile automation: How to test in fast-paced Agile cycles
by Hewlett-Packard Company
August 15, 2011 - (Free Research) This white paper introduces strategies for the successful automation of QA testing in agile software development. Inside, discover the innovative strategies which make it possible to achieve automated testing without sacrificing speed or quality.
Delivering on high cloud expectations by ComputerWeekly.com
March 10, 2012 - (Free Research) <p>Many firms are now planning to run mission critical workloads on public cloud, according to this research from Forrester and BMC.</p>
The Fast Track to Service Management Success: Software as a Service by CA Technologies.
September 2008 - (Free Research) This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives.
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