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Your search for keyword: Resource Help Desk Survey returned 383 results.
 
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S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Apps that add business value by BlackBerry
April 05, 2012 - (Free Research) Not having an effective mobility strategy in place can put personal and business data at risk. This webcast examines new BlackBerry tools and features you can leverage immediately to strengthen security and empower users.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IT Benefits of an Integrated Solution by Centennial-Software
July 2008 - (Free Research) View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Fairfax Water: Gaining Deeper Insight into Service Quality and Costs to Deliver Superior IT Support by SAP America, Inc.
September 2011 - (Free Research) Read this paper to discover the solution that Fairfax Water implemented to eliminate manual tracking and handling of IT service requests and gain deeper insight into service quality, costs, and other metrics within its SAP environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.
March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The global state of the project management office by ComputerWeekly.com
May 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects
August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Global State of the PMO 2012 by ComputerWeekly.com
May 2012 - (Free Research) This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.  
(IT BRIEFING) VIEW ABSTRACT | GO TO

How Do You Know When It's Time to Purchase a New ERP?

 by Epicor Software Corporation
February 2012 - (Free Research) Read this white paper to find out why 38% of businesses surveyed in 2011 had replaced their ERP solutions and find criteria for determining if and when you should upgrade or migrate to new software. Also, find tips on making a business case for an investment as well as selection criteria for choosing ERP that will meet your business needs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Airline IT Trends Survey by ComputerWeekly.com
June 2010 - (Free Research) For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

vokeStream Market Snapshot: Automated Testing of Networks and Connected Devices by Fanfare
November 2007 - (Free Research) Service providers and network equipment manufacturers are adding automation to their pre-production testing process for a combination of reasons. This Market Snapshot will focus on the need for test automation of networks and connected devices, identify a path to automation adoption and provide an overview of the market.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

What Value can Immidio Offer by Immidio
January 2012 - (Free Research) This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Slash Your Bill Cycle, Improve Your Cash Flow by Autotask Corporation
December 2010 - (Free Research) “Before Autotask, we were spending way too much time billing and invoicing. Now an invoice goes out half an hour after the work was completed.” Richard Fitzgerald, President of 2GEN Pty LTD
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Best Practices for Mobile Device Management by GroupLogic
February 2012 - (Free Research) This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.
(EGUIDE) VIEW ABSTRACT | GO TO

Is It Time to Purchase a New ERP? by Plex Systems
February 2012 - (Free Research) Read this white paper to find out why 38% of businesses surveyed in 2011 had replaced their ERP solutions and find criteria for determining if and when you should upgrade or migrate to new software. Also, find tips on making a business case for an investment as well as selection criteria for choosing ERP that will meet your business needs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fighting fraud in government by ComputerWeekly.com
January 2012 - (Free Research) Public sector organisations are experiencing increasing levels of economic crime, including cybercrime, and are particularly at risk from being defrauded by their own employees and their suppliers, according to findings from PwC’s latest Global Economic Crime Survey.
(ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

The value of mobile and social to CRM by ComputerWeekly.com
March 2012 - (Free Research) Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Overcoming the insight deficit by ComputerWeekly.com
September 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.
(ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

The global state of the PMO: The IT perspective by ComputerWeekly.com
May 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Storage Magazine May 2011 by SearchStorage.com
May 2011 - (Free Research) Named as one of Storage magazine’s “Hot Technologies for 2011”, automated storage tiering is an effective way to make efficient use of installed data storage resources, and to take advantage of the high performance of solid-state storage.
(EZINE) VIEW ABSTRACT | GO TO

How Customer Insights Drive Dell Collaboration Solutions by Dell, Inc. and Intel
April 2012 - (Free Research) <p>Increased travel costs have led many companies to look into collaboration technology for their organizations. This white paper examines the key capabilities of these tools and discusses the server architecture required to support them.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Servers for SMB Survey by Dell, Inc. and Intel
April 2010 - (Free Research) Take the "Servers for SMB Survey" and share your input on server selection, application upgrades, and processor selection & preferred vendors.
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