Application Management and Maintenance | Virtualization | Data Center Management | Enterprise Systems Management | Storage Management | Application Integration | Change and Configuration Management | Business Process Management (BPM) | Network Management | Application Lifecycle Management(ALM)

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Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Recover lost online revenue with customer experience management by Tealeaf November 04, 2010 - (Free Research) In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Netflights.com uses Tealeaf in the call center  to help generate 20% of all revenue by Tealeaf November 04, 2010 - (Free Research) To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc. March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile adult industry is a sexy business opportunity by ComputerWeekly.com November 2010 - (Free Research) The global adult industry is among the largest in the world, estimated to be worth nearly $100 billion worldwide by 2006. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Free online VMware Training from Dell by Dell and VMware March 2011 - (Free Research) This course examines virtual infrastructures, and the evolution of the vSphere 4 environment and the products that are found in that environment. It aims to equip you with the knowledge required to decide which VMware datacenter products best meet your organization's virtualization needs. (TRAINING GUIDE) VIEW ABSTRACT | GO TO

Helix Energy Solutions Replicates Data and Content to Geo-Distributed SharePoint Farms & Sea Vessels with DocAve by AvePoint, Inc. January 2012 - (Free Research) Read this comprehensive case study to learn how Helix created SharePoint server farms to handle their massive amounts of data that is needed by its employees around the globe. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IT matters again by ComputerWeekly.com December 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn. (IT BRIEFING) VIEW ABSTRACT | GO TO

Top Ten Things Every IT Pro Should Know about IE8 on Windows 7 by Global Knowledge August 2010 - (Free Research) With each new version of Windows comes a new version of Internet Explorer, and in the case of Windows 7, it’s IE 8 (one of these days all Microsoft’s numeric product names might actually line up). What does the Windows 7 administrator or planner need to know about the new IE? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Appleby Improves Stroage Utlization, Simplifies Storage Management and Gains Reliable Disaster Recovery at 50% Lower Cost by Dell Compellent September 2011 - (Free Research) Appleby, a provider of offshore legal, fiduciary and administration services, needed a disaster recovery solution that would replicate data among its geographically dispersed offices. Read this white paper to learn how they successfully implemented Fluid Data technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fluid Data Storage: Driving Flexibility in the Data Center by Dell, Inc. November 2011 - (Free Research) This white paper discusses eight must have Dell Compellent technologies that combine to create new levels of efficiency and flexibility while cutting cost now and in the future. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Quantum DXi 7500 Support for Veritas NetBackup 6.5 VTL-Direct-to-Tape Feature from Symantec by Quantum Corporation June 2008 - (Free Research) The DXi7500 is the disk backup and remote replication system for data centers where a premium is placed on scalability, performance, high availability, and flexibility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Computer Weekly - 29 November 2011: Read this week’s issue of the UK’s leading technology publication, featuring the latest news, analysis and opinion about UK IT by ComputerWeekly.com November 2011 - (Free Research) In this week's Computer Weekly, we go behind the scenes at the datacentre that knows everything about you, at credit checking firm Experian. We analyse the government's new plans to change the way it works with IT suppliers; and kick-off our Buyer's Guide to outsourcing with a look at the latest trends. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

CW+: Analyst's take: The benefits of third-party SAP and Oracle support by ComputerWeekly.com December 2010 - (Free Research) Organizations running mature SAP or Oracle applications experience significant ongoing savings from third-party support.  Nucleus found Rimini Street customers can reduce their annual license maintenance fees by at least 50 percent and avoid upgrade costs while extending the value of their software investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Analyst's take: Cyber-Ark benefits privileged account management by ComputerWeekly.com December 2010 - (Free Research) Managing privileged accounts requires balancing accessibility and control while ensuring audit capabilities.  Cyber-Ark enables organizations to increase administrator productivity while reducing risk. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca report: Predictive service excellence for printers by ComputerWeekly.com September 2010 - (Free Research) Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Providing effective endpoint management at the lowest total cost (Why Switch) by IBM January 2012 - (Free Research) This white paper outlines a methodology for comparing the total cost of ownership (TCO) of endpoint management technologies including IBM Tivoli Endpoint Manager. Learn why the TCO of Tivoli Endpoint Manager is much lower than other solutions on the market, delivering superior functionality at a fraction of the cost of competitive offerings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Data Center Performance through Virtualization of SQL Server Databases by Dell, Inc. and Intel October 2010 - (Free Research) Small and medium businesses need to support growth while wringing every ounce of value out of the investments they've already made. This paper looks at the benefits of virtualizing SQL Server databases, as well as how to get the most out of your virtual infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Tips to further explore the benefits of virtualization by Dell and VMware May 2011 - (Free Research) When it comes to virtualization, budget planning is the key to success for any organization. This e-guide reviews why no matter what kind of cost saving benefits virtualization promises, having an established budget is essential to help with new purchases, ongoing support and software licensing costs. (EGUIDE) VIEW ABSTRACT | GO TO

Best Practices for Moving to the Cloud using Data Models in the DaaS Lifecycle by CA ERwin from CA Technologies February 2012 - (Free Research) Database-as-a-Service (DaaS) applications allow companies to host their databases in the cloud as a cost-effective way to manage their data. This brief white paper outlines CA Erwin Data Modeling's role in cloud computing, including its benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting ROI Out of Your ERP system by IFS February 2012 - (Free Research) In this e-guide, readers will learn more about the basics of ERP and how to reduce maintenance and support costs for these systems. (EGUIDE) VIEW ABSTRACT | GO TO

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