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Becoming Customer Driven - Enabling Distributed B2B Order Management by IBM January 30, 2012 - (Free Research) This brief white paper focuses on the unique order management of B2B commerce, outlining the requirements for distributed order management as a new business requirement and sharing the experiences of Dal-Tile as they implement an end-to-end distributed order management solution from IBM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Three Steps To Strategic Planning Excellence In Wholesale Distribution Companies by SAP America, Inc. January 27, 2012 - (Free Research) This paper outlines a set of core analytics customized for wholesaler-distributors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 04, 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. (IT BRIEFING) VIEW ABSTRACT | GO TO

CW+: Mobile ticketing market analysis, strategic opportunities and forecasts by ComputerWeekly.com March 09, 2011 - (Free Research) This  whitepaper focuses on mobile  ticketing.  Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile  device for later redemption” at the point of travel, the music venue, the cinema etc. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Netflights.com uses Tealeaf in the call center  to help generate 20% of all revenue by Tealeaf November 04, 2010 - (Free Research) To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

vokeStream Market Snapshot: Automated Testing of Networks and Connected Devices by Fanfare November 16, 2007 - (Free Research) Service providers and network equipment manufacturers are adding automation to their pre-production testing process for a combination of reasons. This Market Snapshot will focus on the need for test automation of networks and connected devices, identify a path to automation adoption and provide an overview of the market. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Mobile Web 2.0 - opportunities in advertising and presence-based services by ComputerWeekly.com December 08, 2010 - (Free Research) The mobilisation of Web 2.0 is fostering new partnerships and rivalries throughout the value chain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best-In-Class Spend Management Hinges On Spend Analysis by Ariba, Inc. January 09, 2012 - (Free Research) This research report examines the crucial set of processes that encompass spend analysis by exploring the pressures, strategic actions and capabilities of 132 organizations surveyed globally in September 2011. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Brief Smarter Commerce is redefining value chain visibility by IBM November 17, 2011 - (Free Research) Putting the customer at the center of your operations is not a new idea, but truly operationalizing this strategy can be challenging. Read this paper to find out how to improve collaboration and visibility for your customers and partners and deliver consistent and predictable outcomes by synchronizing your entire value chain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical by IBM November 17, 2011 - (Free Research) As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Collaboration Drives Growth for Discrete Manufacturers: For Sage by Sage Software January 05, 2012 - (Free Research) This paper takes a look at enterprise resource planning (ERP) systems and the requirements of collaboration as it relates to customer focus, innovation, and supply chain excellence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SearchManufacturingERP.com Tip Guide: E-Sourcing tools to help turn strategic suppliers into partners by Ariba, Inc. February 08, 2012 - (Free Research) Read this guide to learn best practices to become strategic partners with your suppliers and understand how a sourcing strategy can make or break a company. (EGUIDE) VIEW ABSTRACT | GO TO

Oracle Enterprise Manager 11g Configuration Management Pack by Oracle Corporation April 30, 2010 - (Free Research) This white paper takes a three-pronged approach to configuration management: simplifying the management of your IT infrastructure; improving the level of service you provide your end users; and enforcing compliance with real-time change detection for files, database objects, users, and processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Export Operations & Compliance Benchmark Report: Going Global With Regulatory Reform by SAP America, Inc. January 27, 2012 - (Free Research) This benchmark study from American Shipper covers U.S. export operations and compliance of more than 300 U.S. based exporters. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Personal vs. Strategic E-mail Archiving with Exchange 2010 by CommVault Systems, Inc. July 13, 2011 - (Free Research) Individuals and organizations often want to retain as much e-mail as possible. Reasons range from convenience to compliance to organizational policy. Some are also the result of court action and legal hold orders. The most common is the individual’s own requirement to keep e-mail as long as possible in a readily accessible log for collaboration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Intelligent Data Management by Dell, Inc. November 16, 2011 - (Free Research) This expert presentation transcript with Deborah Sheedy, Storage Solutions Marketing Manager with Dell, explores changing your fundamental cost structure around infrastructure to pursue innovation and drive business value. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Video - Andrew Bartolini on Collaborative Sourcing by Ariba, Inc. December 22, 2011 - (Free Research) Ardent Partners analyst and CPO Rising author, Andrew Bartolini, shares his insights into successful buyer/seller collaboration and supply chain sourcing. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Take Your Company to the Next Wave  of Sourcing Savings by Ariba, Inc. December 23, 2011 - (Free Research) Watch this webcast on collaborative sourcing to learn how to build a sustainable collaborative sourcing program, bring more "spend under management" or "procurement influence", and create the role of automated contract management and supplier performance management in strategic sourcing decision making processes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge May 25, 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

International Transportation Management Benchmark Study:Winners See Strategic Value of Visibility by SAP America, Inc. January 27, 2012 - (Free Research) This third annual study examines how successful firms are managing international transportation and emerging trends in the industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling Continuous Compliance Across the Enterprise by IBM June 30, 2011 - (Free Research) Today's innovative enterprises are transforming compliance into a continuous action that is woven into the fabric of both their IT security and business environments. Learn how this transformation can significantly improve compliance results with fewer resources, while providing valuable insights to drive strategic business decisions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Innovation  - IT Service Management Strategies for Success by FrontRange Solutions Inc. December 21, 2011 - (Free Research) Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca report: Digital Britain – opportunities and risks for UK businesses by ComputerWeekly.com September 20, 2010 - (Free Research) Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Data Management: Transform Your IT from the Client to the Cloud by Dell, Inc. November 14, 2011 - (Free Research) Dell fluid data solutions help automate, optimize, scale, protect and integrate your storage to help easily, cost-effectively, and intelligently manage your data throughout its lifecycle. Please join us and learn how Dell Fluid Data solutions can help transform your IT environment from the client to the cloud. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

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