IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Mobile Device Management | Business Process Management (BPM) | IT Portfolio Management | Patch Management | Project Management Solutions | Change and Configuration Management | Service Organization Management | Business Process Automation | Project Scheduling

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IT Innovation without Breaking the Bank by Centennial-Software July 2008 - (Free Research) IT is challenged to meet rising business expectations while managing increasing infrastructure complexity at the lowest cost possible, and generic IT processes are no longer effective. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobile location-based services gaining ground by ComputerWeekly.com November 2010 - (Free Research) From the turn of the millennium until the end of 2007 MLBS (Mobile Location Based Services) had promised much, but delivered very little in terms of commercial applications. Even in Japan and South Korea, the most advanced markets for commercial MLBS, usage was disappointing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Innovation  - IT Service Management Strategies for Success by FrontRange Solutions Inc. December 2011 - (Free Research) Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The global state of the PMO: The IT perspective by ComputerWeekly.com May 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. (IT BRIEFING) VIEW ABSTRACT | GO TO

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