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Achieving Service Excellence Across The Enterprise by Numara Software February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Troubleshooting Slow Networks with Wireshark by Global Knowledge May 13, 2009 - (Free Research) In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SpotLight on Active Directory- Diagnostic Tool for Troubleshooting in AD Environments by ScriptLogic Corporation April 10, 2009 - (Free Research) How can you tell if your domain controller is experiencing problems with replication or performance? How do you identify resource bottlenecks? We can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation December 01, 2008 - (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Automated IP Address Management: How to Cut Costs and Better Align your Network with Business Initiatives by Infoblox March 02, 2009 - (Free Research) Check out this white paper, which discusses network changes; IP address management; Core Network Services solutions; and the benefits of integrated, automated IP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: What is End-to-End Application Performance Management? by Compuware Corporation August 28, 2009 - (Free Research) It's a top priority to keep your applications running and end users happy. Discover how application performance management can help you quickly dive into the root causes of problems, before they negatively affect your network and users. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Essential Steps for Troubleshooting .NET Application Problems by AVIcode, Inc. September 2006 - (Free Research) This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

NetMRI -- Take Control of Network Configurations and Changes by Netcordia September 2009 - (Free Research) Network change is the number one cause of performance related issues. NetMRI helps reduce cost by automating network change, improve service quality by managing network configurations and mitigate risk by ensuring a compliant network. Check out this free trial download to learn more. (TRIAL SOFTWARE) GO TO

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Precise Enables Business-Aware Storage Tiering: Improve Application Performance and Control Storage Costs by Precise August 2009 - (Free Research) Slow application response times and other accessibility issues negatively impact overall productivity and delay business processes. Read this paper to learn how Precise can help solve this problem and in doing so, cut operating expenses by resolving application performance problems more quickly, reducing the impact to the critical business process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft by Nimsoft, Inc. November 2009 - (Free Research) Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Starwood Hotels and Resorts Worldwide Enriches SAP Efficiency with ReadSoft by ReadSoft October 2009 - (Free Research) This paper will give you an overview of how one company's business soared after applying AP processing to their company improved business. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS by SPSS Inc. Worldwide Headquarters May 2009 - (Free Research) Customer knowledge is market advantage. To refine its edge and better manage customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Performance Optimization: Extending the IT Infrastructure by Embarcadero Technologies, Inc. May 2009 - (Free Research) Performance optimization is a key ingredient in the struggle to stretch an invested IT dollar to its absolute limit. Read this whitepaper to learn about the 3-step 'prevent, find, fix' approach to handling performance optimization problems at any stage of the development lifecycle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Performance Assurance Lifecycle for Virtual Infrastructures by VKernel November 2008 - (Free Research) Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud-Client Enterprise Security Impact Report: Increased Protection at a Lower Cost by Trend Micro, Inc. January 2009 - (Free Research) This white paper discusses the many benefits of faster access to threat intelligence, using a cloud-client architecture for immediate protection, as well as the benefits to enterprises of consolidating to a single vendor for content security infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Warehouse Management Today: Balancing Financial Pressures and Growing Demands by SAP America Inc January 2009 - (Free Research) This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Book Summaries®: The Trillion Dollar Meltdown by SkillSoft Corporation December 2008 - (Free Research) The Trillion Dollar Meltdown explains the arcane financial instruments, the chicanery, the policy misjudgments, the dogmas and the delusions that created the greatest credit bubble in world history. (BOOK) VIEW ABSTRACT | GO TO

Quick-EDD/HA for System i and Quick-EDD/OPEN for Intel Based Servers by Quick-EDD/iSam Blue, llc. September 2009 - (Free Research) You need HA/DR, but do you think you can afford it? Quick-EDD offers world class products with options to purchase, lease or rent. We even provide turn-key solutions that take care of all your target needs. (TRIAL SOFTWARE) GO TO

Best Practices: Real-World Performance Testing and the “aha” Moment by Gomez September 2009 - (Free Research) Tune in to this podcast now for expert insight on the connection between web performance testing and the bottom line, and pointers and best practices for ensuring the success of your critical eBusiness initiatives. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Best Practices: Protect Your Online Revenue Through Web Performance Testing by Gomez September 2009 - (Free Research) Tune in to this webcast to hear from an industry expert as she discusses drivers and best practices for effective web performance testing and quality life-cycle management for today's rich and complex applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SAP Pitfalls: How Can You Avoid Them? by AT&T Corp October 2009 - (Free Research) SAP ERP applications can help you increase productivity, reduce costs, and gain strategic advantage. However, they touch every business process across your company and the risk for problems with implementation, management, and upgrades can be high. This paper identifies the most common SAP pitfalls and explains the best ways to resolve them. (WHITE PAPER) GO TO WHITE PAPER

Capturing the Essence of Accounts Payable Automation by ReadSoft August 2009 - (Free Research) This paper discusses everything you need to make an educated and informed decision on automating your AP processes. Read this paper to learn the potential problems and solutions to automating AP. This paper will also examine the development of the types of solutions available in the marketplace today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Procedures for Change Management Audit Documentation and Disaster Recovery by SEGUS Inc August 2009 - (Free Research) A search for a tool to augment the job scheduling power of Zeke uncovered a unique solution to a common set of problems for a PA-based department store chain. Currently running a newly installed System z/10 in their long time IBM mainframe-based IT shop, they implemented SEGUS' SmartIS. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Controlling the Cost of Audio Conferencing by Citrix Online September 2009 - (Free Research) This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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